We recently had our passport renewed because it's expiring this December. I have heard so many good reviews about DFA (Department of Foreign Affairs) services now a days and true enough because we experienced it first hand. It was a breeze and we are done in 30 minutes :)
Here is what I did for our passport renewal.
1. Visit DFA website (http://passport.com.ph)
2. Click on "Set an Appointment"
3. Choose where you want to set an appointment, you have 5 options, DFA Alabang, DFA Asean (I think this is the main office) DFA Galleria (Ortigas) DFA Manila (this is at SM Manila- we went here because it's the nearest to our place) and DFA Megamall (Mandaluyong)
4.Fill out the application form completely. Wait for the e-mail confirmation, print the application form and then wait for your appointment date.
5. On your appointment date, make sure to be there early. Ours was at 4:00 PM but we were there before 3pm, we were allowed to enter at around 3 pm I guess and we were done before 4 PM :) There's no long lines because there are many windows/tellers and they are quite fast. You will not also get lost/confused on the process because the labels/signage are very clear. Good job DFA!!!
We have new passports now and hopefully we can use it next year!! :D